I have no idea what this is. I planted it. It grows in my flower garden. And now that my computer is running again, it reflects the inner-me. If I were to take a picture of how I felt last night when my computer was infected, you'd be looking at a picture of a dog turd right now.
Last night I was prepared to sit and write about a couple of different topics and will hopefully get to them later this week. Hopefully they don't fall into the category of "Missed Opportunities". But my plans were suddenly and drastically derailed and I found myself in the middle of a waking nightmare.
First lesson to me is to write my post before checking my emails. But last night, I thought I'd check emails first and then get to Typepad and write my post. Ironically, the email I had clicked on had the subject matter "Stress Test". I still haven't figured out if I passed or if I failed.
Before I could read it, boxes and alerts started popping up all over my computer telling me I'd just contracted viruses and a worm! Hackers were after my passwords! My brain reeled as I thought what my passwords would allow someone access to, namely all of our bank accounts. I froze and then I started trying to click on some of the boxes in order to fix the problem.
The messages all said that my computer had the "Trojan. Win32. Agent.azsy". Soon it was telling me that I had the "Bloodhound.PDF.8" Trojan. The bloodhound trojan claimed to wipe out people's personal files from their hard drives. I started wondering if I still had a novel and how long ago I'd backed it up. I went to www.blackle.com(google) to research and see what these Trojans are. Difficult, because after a little while, the address bar automatically switched from blackle.com to blank.com. And the alert messages continued.
Panic. No, I didn't start running in circles, screaming, hands thrown up in the air. I didn't pull my hair or have my eyes roll crazily in my head. I just stared in numb disbelief, occasionally shaking my head and trying to remember to breathe.
I ran my Norton Anti-virus and it said that it had fixed any problems when it was quite obvious that it hadn't. Crap. I called Mick.
I had put Sam to bed. She wasn't asleep, but was ready for bed. And I was ready to write and couldn't. I couldn't seem to do anything with my computer. So Mick and I talked. Maybe, he suggested, maybe you'll have to drive over to Salem tomorrow and take it to the Geek Squad. I sighed and said that I didn't want to drive over to Salem and that the Geek Squad was expensive. Do they work on computers that you didn't buy there? Still not sure of the answer, but I imagine, for a price, they work on about anything.
So then Mick told me to look up tech support for Hewlett Packard (because that's what kind of computer I have. And let me add that when we bought it a couple of years ago, it was considered fancy-schmancy). He has a Dell and he's called for tech support before and they just walked him through it over the phone.
So I manage to get to the Hewlett Packard website, in spite of all the angry alerts that are still popping up EVERYWHERE and I go to tech support. I see that the first minute is free and every minute after that is $1.99 per minute! I stare in disbelief ( and not a little disgust) and consider. And consider and consider and now my eyes are rolling around crazily in my head, I'm ripping my hair, and I'm beginning to drool a little bit.
Then I call...I'm thinking, or justifying, that if I took it over to Salem to the Geek Squad, it's going to cost me money, probably quite a bit. So if I can get it fixed that night, over the phone, then so be it. However, I grab my clock and sit it next to me on the desk. I'm praying for a ten minute phone call fix.
Didn't happen. Not the ten minutes and not the fix. Not only that, the guy actually started getting impatient with me for a bit and that is just not ok when I'm paying $2/ minute. Sorry I'm not tech-savvy. If I were, you wouldn't be getting this call and ALL MY MONEY!
The guy said it would be faster if he could take over my mouse by remote. Fine by me. Except that this nasty Trojan kept closing him out of Internet Explorer and we'd have to reconnect him. Did this three times. Every time he got into where he wanted to be, he still couldn't get rid of this Trojan. In fact, I don't think he even located it. Because, like the Trojan Horse that it's named after, it looks like something other than what it is.
The next thing we tried was for me to access a website from another computer ( tried Miranda's first but she has 5000 pictures stored and Explorer shut down on me, so we went on to Mick/Sam's laptop) and then to download a program into a thumbdrive. I was then to take the thumbdrive to the infected computer (aka my computer) and download the program.
DID NOT WORK!
I've been on the phone with the tech support guy for an hour now. That's right, $120! I'd already told him that I couldn't stay on the line much longer. So he tells me he's going to send me an email with a site that will walk me through getting rid of the virus. You heard me. I'm not going to write that again because it absolutely galls me to even think about it. Obvious question, after the first few minutes on the phone, why didn't he give me this site? Answer: because NOW WE ARE PAST THE $120 MARK AND MY BILL IS CLIMBING!
We hang up. Thank you, thank you, God. I go to Mick's laptop and open up the emails. Three options are there for downloading something that is supposed to help me get rid of this mess. I'm supposed to download and put it in my thumbdrive and then take it to my computer and install it.
It turns out that this "free trial offer" will only scan for problems and not fix them. So I find out that my computer has 15 threats and 59 viruses. And no fix unless I want to pay $39.95 a year. Deep, disgusted breath and I get out my debit card to purchase.
And guess what? I get everything filled out and when I get to the place where I need to give them credit card info, that little alert box pops up and blocks everything and I can't purchase the solution. I try and try. I give up at midnight. Head pounding. I feel like I've been given a venereal disease I feel so violated.
Let me explain something about this Trojan. When you come across it and it invades your computer, it, the Trojan, is what starts sending you all these alerts and dire warnings. The hook, the scam, is that the Trojan offers you a solution, bogus, phony spyware protection to get rid of the problem that you're having. It IS the problem, but you may not know that. It just won't let you do anything until you purchase their fake spyware and then they've got your credit card info and they have your money. This is truly diabolical.
I went to bed feeling beat-up, defeated, hopeless, and adrift in despair. People sometimes point out to me that I deal with a lot of stress and it is true. More true than they know. However, Samantha is the least of my stress. There are a lot of more stressful things in life to deal with. Unfortunately, my body doesn't deal with it. My body falls apart. Right now I have a big, itchy, swollen lump on the inside of my right elbow. Doesn't sound like much and it isn't, but it's there; I'm aware of it; it's not comfortable, and it's just one more weird thing that reveals my stress level--as if the significant loss of pigmentation wasn't a big enough clue.
I dealt with the computer almost first thing this morning. Once I'd worked up my nerve, that is. I beseeched the heavens, Angels of Aries, to get this computer fixed! My friend Chris sent me "good computer vibes". Then I took a deep breath and hoped that the Trojan was still sleeping or distracted so early in the morning. Maybe the Trojan isn't a morning, uh, horse?
It worked. It worked, folks. I think. It appears to have worked. So far. For an additional $39.95 for this year. After paying $147.26 to Hewlett Packard tech support, so that they could tell me to go spend $39.95 to fix the problem. That hurts. It really does, but I guess I'll get over it. I'm contacting Hewlett Packard, though, and letting them know just how unhappy, how unsatisfied I am. I would feel different if they'd actually fixed the problem, but they didn't. They also didn't tell me how to get the problem fixed in a timely manner. Tech support should be free. And if they can't manage free they should have a different pay scale. I think Dell computer tech support is free. I'll check on that before I vent.
Your current virus protection probably won't protect you from Trojans. Every system has its strengths and weaknesses. Norton Anti-Virus didn't begin to do anything for this problem. What I ended up purchasing was Spyware from PC Tools. There are others, but this seems to be the one. So if you get alerts and messages that you've been infected with a Trojan, either shut down that computer and go to another, or just go to PC Tools ( I googled and used the name of the Trojan to get to the right place. Oh, yeah, forgot to mention, I'd actually seen the solution before calling tech support, but had been unsure), and purchase and install their spyware.
Nothing bad has happened on my computer for a couple of hours now. I'm not going to get complacent, but I think I can stop holding my breath. I think, maybe, I'm back in business.
